Gateway Ammo values safety, compliance, and customer satisfaction. Due to the regulated and hazardous nature of ammunition and related products, our default policy is that all sales are final, except where specific exceptions apply below.

2. Non-Returnable Items

1. Ammunition of any caliber
2. Primers, powders, and reloading components
3. Opened or used items
4. Firearm frames/receivers, where applicable
5. Clearance or final-sale items

3. Eligible Exceptions (Defective, Damaged, or Incorrect Items)

We will consider returns, replacements, or refunds only in the following cases:

• Damaged during shipping — must be reported within 48 hours of delivery with photo/video and original packaging retained.
• Incorrect item shipped — notify us within 48 hours; do not open or use the item.
• Defective on arrival — documented with photos/videos and a full description within 48 hours.

3.1 Evidence & Investigation

1. Provide order number, name, phone, and email.
2. Include clear photos/videos showing the issue and packaging.
3. Retain packaging for carrier inspection as instructed.

4. Refunds

Refunds, when approved, are issued to the original payment method. Typical processing time is 5–10 business days, depending on the payment provider.

5. Cancellations

• Before shipment: Orders may be canceled if not yet processed or shipped.
• After shipment: Orders cannot be canceled once they are shipped due to hazardous goods regulations.

6. Lost or Stolen Packages

1. Report suspected loss immediately.
2. We will open a claim with the carrier; investigations can take 7–15 business days.
3. Replacement or refund depends on carrier outcome and available inventory.

7. How to Contact Us for Refunds/Returns

Email: info@gatewayammo.com
Phone: +1 (760) 206-0735
Include: order number, full name, phone number, photos/videos, and a description of the issue.

8. Final Rights

Gateway Ammo reserves the right to approve, deny, or partially approve refunds after review and investigation. Repeated or fraudulent claims may be denied and could result in account suspension.

8. Ammunition Purchase Regulations

Due to strict federal and state laws, ammunition purchases are final once shipped. Customers must ensure that:

• They meet age and legal eligibility requirements in their state.
• All shipping information, including address and identity verification, is accurate.
• No local restrictions prevent delivery of selected ammunition types.

9. Lost or Stolen Packages

If a package is marked as delivered but not received:

1. Check with neighbors or household members.
2. Contact the carrier to open an investigation.
3. Send us the carrier case number for documentation.

Note: Gateway Ammo is not responsible for packages stolen after delivery confirmation.

10. Product Warranty Claims

Some firearm accessories or gear may include a manufacturer warranty. For these items:

• Warranty claims must be submitted directly to the manufacturer.
• We provide proof of purchase upon request.
• Gateway Ammo does not handle manufacturer warranty repairs or replacements.

11. Incorrect Customer Information

Orders returned due to incorrect addresses or unverified identification (if required for certain items) may incur restocking or reshipping fees. Customers are responsible for ensuring all information is correct before placing an order.

12. Restocking Fees

Applicable only on eligible returnable items, not ammunition:

• Up to a 20% restocking fee may apply depending on product type.
• Restocking fees cover inspection, packaging, and processing costs.

13. How to Initiate a Return

To start the return process, follow these steps:

1. Email info@gatewayammo.com with the subject line: “Return Request – Order #xxxx”.
2. Include the following in your message:
   • Order number
   • Full name and contact information
   • Reason for return
   • Photos (if product is damaged or incorrect)
3. Our team will review the request within 24–48 hours and provide next steps.

14. Processing Timeline Overview

15. Contact Us for Support

If you have any concerns or need help, you can reach our team:

• Email: info@gatewayammo.com
• Phone: +1 760 206 0735
• Support Hours: Monday–Friday, 9AM–6PM PST

Shipping Policy

1. General Shipping Guidelines

1. We ship orders to U.S. addresses where the shipment of ammunition and related products is permitted by law.
2. Customers are responsible for confirming local, state, and federal laws prior to purchase.
3. All shipments require a receiver who meets the legal age and identification requirements.

2. Shipping Carriers & Methods

• We use licensed carriers that accept hazardous materials for ammunition shipping.
• Available shipping speeds: Standard, Expedited (where permitted).
• Carrier options depend on the delivery address and product type.

3. Processing Time

Processing typically takes 1–3 business days after order confirmation, subject to payment verification and inventory. Custom or bulk orders may require additional processing time.

4. Shipping Restrictions

1. We do not ship to PO Boxes for ammunition orders.
2. We cannot ship to addresses where federal, state, or local law prohibits receipt of ammunition.
3. Some states and localities may require additional documentation or background checks; these are the buyer’s responsibility.

5. Signature & ID Requirements

All ammunition shipments require an adult signature at delivery. Carriers may also request government-issued photo ID. Failure to provide a signature or valid ID can result in failed delivery and may void eligibility for a refund.

6. Shipping Costs

• Shipping cost is calculated at checkout.
• Free shipping promotions, when offered, apply only to qualifying orders and shipping methods specified in the promotion.

7. International Shipping

We do not ship ammunition internationally. International orders for non-restricted accessories may be evaluated on a case-by-case basis.

8. Tracking & Delivery

1. Customers receive tracking information once the order ships.
2. Track your shipment with the carrier’s tracking service.
3. Contact support if tracking shows issues or unusual delays.

Disclaimer

1. No Legal Advice

The content on gatewayammo.com is for general informational purposes only and does not constitute legal advice. Laws regarding firearms, ammunition, and related items vary by jurisdiction. Consult your local authorities or an attorney for legal guidance.

2. Product Use & Safety

1. All products sold by Gateway Ammo must be used in compliance with manufacturer instructions and applicable laws.
2. Improper use or modification of ammunition or firearms can result in serious injury or death. Gateway Ammo is not liable for improper use.

3. Accuracy of Information

We strive for accuracy but do not guarantee product descriptions, pricing, or shipping estimates are error-free. We reserve the right to correct errors and change information without notice.

4. Limitation of Liability

To the fullest extent permitted by law, Gateway Ammo disclaims liability for direct, indirect, incidental, or consequential damages arising from use of the site or products purchased from the site.